Quality Guarantee: If your wine is flawed or damaged (by means other than “Carrier”), you may return the product for exchange or refund (except where prohibited by law). “Swiftwater Cellars” will refund the value of the item and any taxes you were charged. Shipping charges are non-refundable. Damages caused by “Carrier” are not the responsibility of “Swiftwater Cellars”. “Purchaser” must submit claims for shipping charge reimbursement directly to the “Carrier”.
Return Authorization: To return wine(s), repackage the item(s) in its original packaging as received. Returns must be sent back prepaid. If wine(s) is replaced, “Swiftwater Cellars” will pay UPS Ground shipping costs for replacement item(s) unless other shipping arrangements have been made, and at the cost of the Purchaser.
Please contact the winery for Return Authorization. All shipments must be approved prior to return shipping and may be refused if no return authorization has been given.
Please ship returns to:
Swiftwater Cellars, Attn: Shipping / Receiving Dept 301
Rope Rider Drive, Cle Elum, Washington 98922
Returned Shipments for Invalid Address: If a shipment is returned to “Swiftwater Cellars” due to delivery failure for an invalid address, “Swiftwater Cellars” will contact you. If we do not receive a response before final delivery attempt, “Swiftwater Cellars” will refund the value of the wine and the taxes originally charged. Shipping charges are non-refundable.
Credit card refunds: Returns to credit card will be placed on the original credit card used for purchase.
Customer Information: Information is collected at the time of registration in order to complete transactions related to its use. Customer lists are not sold or distributed to third parties.
Website Log Files: Like most websites, log files are generated that show the IP Address of the visitor, date, time, and pages visited. Aggregate reports for website visitors are generated that do not contain personally identifiable information. Advertising reports are generated that show the IP addresses of visitors who clicked on ads (if any). This information may be sent to the advertiser to confirm the advertising fee charged. The advertiser already has this information as a result of the user clicking the ad. No additional information about the visitor is supplied to the advertiser. The log files are eventually deleted.
Third-party Downloads: This website does not allow third-party downloads or for third-parties to place ‘cookies.’
P3P Privacy: This site complies with the P3P privacy initiative currently used by Internet Explorer 6.0.
Mailing Lists: This website does maintain a mailing list. Your name, e-mail, and other information is never used to send spam or other forms of opt-in or opt-out mailings. We use our mailing list to send you important information regarding your order or to update you on events at Swiftwater Cellars.
User Registration: To sign up for Swiftwater Cellars mailing list, wine clubs or to order from our site you will go through a registration process. This information is collected for the sole purpose of displaying content on your browser. None of this information is ever sold or distributed to third-parties. This information is only used for billing and contact purposes by Swiftwater Cellars.
For more information regarding online privacy, please visit Consumer.Net.